BluSezam
HDBluSezam HelpDesk supports your service ticket management processes by implementing the entire incident reporting cycle, starting from registration through full service up to completion of an incident.
Value added
CMMS – maintenance management
System for monitoring the working condition of machinery, execution of planned and unscheduled work, invoicing of costs and up-to-date and forward-looking reporting.
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APS – production planning and scheduling
Effectively solve the problems of scheduling material orders, deliveries and placing the order in the production plan. Creating and optimizing the production schedule according to the set goals
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EHS – environment health safety management
A tool, the purpose of which is to improve the working environment, occupational health and safety at work for any organizational structure.
What’s BluSezam HD?
The system allows to collect the received incidents in a single database by creating a structured diagram of the processes between the service department and the user via a web browser, e-mail, SMS and traditional telephone or personal contact. The user receives a tool, so he’s able to control, among other things, the messages, the response time, the working time, the appointment and additionally the form of execution. BluSezam HelpDesk can be used for requests from external clients as well as within the organization of a company.
BluSezam HelpDesk system automatically displays possible solutions next to the application form, which further shortens processing time and reduces the number of notifications sent.
Benefits of implementation
Get feedback directly from the submitters for each problem that is solved
Linking feedback with the advisor’s time efficiency
Define priority requests and time requirements for the solution
Determine the order of problem solving
What does BluSezam HD offer?
The BluSezam HelpDesk system data allows you to evaluate performance at different levels of the Helpdesk Center, individual groups, individual consultants, etc. Each module contains comprehensive summaries, which can be detailed by selecting specific time frames and data. Also summaries that provide the information you need to make business decisions. It is also possible to measure the time spent on processing requests by analyzing the entries in the report, work plan and the level of user / client satisfaction based on the satisfaction report.
Our solutions are used by
- Location of installation
- System architecture
- Licensing
- Stages of implementation
- Support and service
- Equipment
Installation environment
Local server or cloud platform ?
Depending on your needs, we can install our system on a local server as well as on one of the most popular cloud platforms:
- AWS (Amazon)
- Azure (Microsoft)
- GCP (Google)
- Blunovation Enterprise Cloud
Windows czy Linux server?
We are able to install our BluSezam on every operating system and server specified by the customer.
Specification of the local server
Minimum
- Processor: 8 cores, intel i3
- Integrated graphics card
- Memory: 8 GB
- SSD: 200GB
Modularity of the BluSezam architecture
Many possibilities
BluSezam has a dozen modules that are based on a single system and have many inheritance features that make it easier to introduce users to the following system modules.
How to operate ?
BluSezam is a unified system with web architecture. Enables browser operation regardless of the operating system and used device.
End user equippment specification
Any device. Most operations are performed on a remote server. This allows us to assume that if your computer operates a web browser, it will be able to run the BluSezam system.
BluSezam licensing system
When purchasing the BluSezam system, the customer is obliged to buy a base instance BluSezam license together with the functional modules. Exceptions may be mobile app modules.
Two models of BluSezam system purchase possibilities:
- Perpetual license model – the right to use the product in the purchased version until the last day of the support expiration after implementation. In case of interest in implementation of a higher version of the product, an updated license for this module must be purchased.
- The SaaS (Software as a Service) is a software distribution model in which an application is stored and made available by the operator via the Internet. This eliminates the need to install and run the program in the customer environment.
Stages
Analyses
Our team of advisors will take comprehensive activities to understand in detail your company functioning processes. By creating the final preparation analysis document within the BluSezam modules listed in the offer, we show you where changes and enhancements need to be made as a result of adapting to the business process requirements. Mechanisms for integration into existing third party systems are also proposed.
It is worth mentioning that in the projects we run, all produced documentation as a result of the pre-implementation analysis is usually the main element defining the technical scope of the implementation agreement. This is the best for the budget and schedule of the project, providing the client with a reliable source of information and a very concrete plan for the automation and re-engineering processes as the next stages of the company’s development.
Installation
BluSezam operates in a client-server architecture. The system can be installed on both a physical server and a virtual machine. Client access is via web browser, also from a mobile device. The architecture of the individual modules of the BluSezam platform is designed to be easily adapted to the specific needs and characteristics of each company.
Service support
Blunovation guarantees the system for a period of 12 months from the date of signing the Final Acceptance Protocol for the BluSezam system. During and under the warranty, Blunovation will provide services to ensure the compliance of the BluSezam system in accordance with the technical and functional specification agreed with the client for the implementation project.
By default, we offer 24-hour technical support to all customers by providing technical solutions to the reported problem or resolving the reported problems within the agreed timeframe in accordance with the SLA terms.
We also conduct meetings with customers to improve the features / functionality of the system by looking for the best and most optimal solution; together with our client we carry out the enhancements or make necessary changes to the system.
Post-implementation service
Our standard upgrade package includes 12 months of support. Errors that have occurred are classified into relevance classes that affect the maximum processing time of the reported error.
We adapt to your needs
We are flexible and easily adapt to your individual needs, which allows us to develop a common, best method of collaboration.
Any equipment needed?
Thanks to the long-standing cooperation with an established wide portfolio of business partners and suppliers, we have been able to develop attractive financial terms for the purchase of equipment, which allows us to adopt a flexible approach to the customer in terms of price and to provide optimal equipment tailored to the customer.
We also offer:
- Collectors
- Scanners
- Printer
- Server
- QR codes
- Labeling machines
- Tablets
- Stationary operating stations
Location of installation
Installation environment
Local server or cloud platform ?
Depending on your needs, we can install our system on a local server as well as on one of the most popular cloud platforms:
- AWS (Amazon)
- Azure (Microsoft)
- GCP (Google)
- Blunovation Enterprise Cloud
Windows czy Linux server?
We are able to install our BluSezam on every operating system and server specified by the customer.
Specification of the local server
Minimum
- Processor: 8 rdzeni, intel i3
- Integrated graphics card
- Memory: 8 GB
- Dysk SSD: 200GB
System architecture
Modularity of the BluSezam architecture
Many possibilities
BluSezam has a dozen modules that are based on a single system and have many inheritance features that make it easier to introduce users to the following system modules.
How to operate ?
BluSezam is a unified system with web architecture. Enables browser operation regardless of the operating system and used device.
End user equippment specification
Any device. Most operations are performed on a remote server. This allows us to assume that if your computer operates a web browser, it will be able to run the BluSezam system.
Licensing
BluSezam licensing system
When purchasing the BluSezamsystem, the customer is obliged to buy a base instance BluSezam license together with the functional modules. Exceptions may be mobile app modules.
Two models of BluSezam system purchase possibilities:
- Perpetual license model – the right to use the product in the purchased version until the last day of the support expiration after implementation. In case of interest in implementation of a higher version of the product, an updated license for this module must be purchased.
- The SaaS (Software as a Service) is a software distribution model in which an application is stored and made available by the operator via the Internet. This eliminates the need to install and run the program in the customer environment.
Stages of implementation
Stages
Analyses
Our team of advisors will take comprehensive activities to understand in detail your company functioning processes. By creating the final preparation analysis document within the BluSezam modules listed in the offer, we show you where changes and enhancements need to be made as a result of adapting to the business process requirements. Mechanisms for integration into existing third party systems are also proposed.
It is worth mentioning that in the projects we run, all produced documentation as a result of the pre-implementation analysis is usually the main element defining the technical scope of the implementation agreement. This is the best for the budget and schedule of the project, providing the client with a reliable source of information and a very concrete plan for the automation and re-engineering processes as the next stages of the company’s development.
Installation
BluSezam operates in a client-server architecture. The system can be installed on both a physical server and a virtual machine. Client access is via web browser, also from a mobile device. The architecture of the individual modules of the BluSezam platform is designed to be easily adapted to the specific needs and characteristics of each company.
Service support
Blunovation guarantees the system for a period of 12 months from the date of signing the Final Acceptance Protocol for the BluSezam system. During and under the warranty, Blunovation will provide services to ensure the compliance of the BluSezam system in accordance with the technical and functional specification agreed with the client for the implementation project.
By default, we offer 24-hour technical support to all customers by providing technical solutions to the reported problem or resolving the reported problems within the agreed timeframe in accordance with the SLA terms.
We also conduct meetings with customers to improve the features / functionality of the system by looking for the best and most optimal solution; together with our client we carry out the enhancements or make necessary changes to the system.
Support and service
Post-implementation service
Our standard upgrade package includes 12 months of support. Errors that have occurred are classified into relevance classes that affect the maximum processing time of the reported error.
We adapt to your needs
We are flexible and easily adapt to your individual needs, which allows us to develop a common, best method of collaboration.
Equipment
Any equipment needed?
Thanks to the long-standing cooperation with an established wide portfolio of business partners and suppliers, we have been able to develop attractive financial terms for the purchase of equipment, which allows us to adopt a flexible approach to the customer in terms of price and to provide optimal equipment tailored to the customer.
We also offer:
- Collectors
- Scanners
- Printer
- Server
- QR codes
- Labeling machines
- Tablets
- Stationary operating stations